Product recalls impact thousands of companies every year—affecting sales, testing customer relationships and disrupting supply chains. Without the appropriate plan, expertise and systems in place, a recall event can cause irreparable brand damage. Navigating the recall process— from preparation to execution to closeout with regulatory agencies—requires extensive knowledge, proprietary tools, deep experience and proven best practices.
To help manage a crisis with precision, accuracy and skill, ExpertSOLUTIONS partners with customers to deliver a wide range of recall consulting and execution services for numerous industries, including: pharmaceutical, consumer products, appliances, retail, medical devices, health and beauty, automotive unregulated products and many more. These services help customers protect their consumers, revenue, brand and public image.
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April 1, 2015
Product Recalls: Determining how a Product Failed or Might Fail
Because manufacturers can experience ramifications from product recalls for many years after the event, many test their products to determine how they might fail in the future.Read More
March 31, 2015
Pitfalls of a Mismanaged Product Recall: A Case Study
In the case study, you’ll experience the pitfalls of a mismanaged product recall through the eyes of a consumer and also walk away with best practices on protecting and enhancing the customer experience during a recall.Read More
March 26, 2015
The Top 4 Most Recalled Consumer Product Categories
With the amount of media coverage and public attention focused on infant and child related product recalls, you might think it’s the top recalled consumer product category. However, the truth is that these types of recalls are further down than you’d imagine in the list of top recalled Consumer Product Safety Commission regulated products. What could rise above the headline of baby-related product recalls?Read More