Product recalls impact thousands of companies every year—affecting sales, testing customer relationships and disrupting supply chains. Without the appropriate plan, expertise and systems in place, a recall event can cause irreparable brand damage. Navigating the recall process— from preparation to execution to closeout with regulatory agencies—requires extensive knowledge, proprietary tools, deep experience and proven best practices.
To help manage a crisis with precision, accuracy and skill, ExpertSOLUTIONS partners with customers to deliver a wide range of recall consulting and execution services for numerous industries, including: pharmaceutical, consumer products, appliances, retail, medical devices, health and beauty, automotive unregulated products and many more. These services help customers protect their consumers, revenue, brand and public image.
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July 9, 2014
5 Tips to Increase Recall Response Rates
Last week we blogged about combating recall fatigue and noted that many recalled products never get returned or disposed of. There’s no doubt that there’s a huge variance when it comes to response rates.Read More
July 1, 2014
Recall Notification: Combating Recall Fatigue
Consumer recall notification is in everyone’s best interest, and remove product from the marketplace so that it doesn’t cause harm. One way to do this is to describe the risk effectively in the recall announcement.Read More
June 25, 2014
ExpertSOLUTIONS In The News
In our last quarterly Recall Index we focused on the automotive industry and the numerous recalls we’ve seen in the first part of 2014. Our experts were a go-to source for TV reporters and print publications looking for insight into this phenomenon as well as other recall trends.Read More